Privacy Policy

1. Introduction and Company Information

This Privacy Policy explains how Nordisk Havepleje ApS (“we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you visit our website, contact us, request our gardening services, or otherwise interact with us.

Data controller: Nordisk Havepleje ApS
Address: Østerbrogade 62, 2100 København Ø, Denmark
Email: [email protected]
Phone: +45 32 18 74 96

We provide gardening and related outdoor maintenance services. This policy applies to personal data processed in connection with our business operations, including customer relations, quotations, service delivery, invoicing, marketing, and website usage.

2. Data Collection and Processing

We may collect and process the following categories of personal data:

• Identification and contact information: name, address, email address, telephone number, and similar contact details.
• Customer and service information: service requests, property details relevant to gardening work, preferences, appointment information, and communication history.
• Billing and payment information: invoice details, payment status, and transaction-related information.
• Technical data: IP address, browser type, device information, and website usage data collected through cookies or similar technologies, where applicable.
• Communication data: messages sent to us by email, phone, contact forms, or other channels.
• Marketing preferences: consent choices and communication preferences.

We generally collect personal data directly from you, but we may also receive data from business partners, public sources, payment providers, or other third parties where necessary and lawful.

3. Purpose of Data Processing

We process personal data for the following purposes:

• to respond to inquiries and provide quotations;
• to enter into and perform service agreements;
• to schedule, deliver, and manage gardening services;
• to handle invoicing, accounting, and payment administration;
• to maintain customer records and service history;
• to communicate about appointments, service changes, and customer support;
• to improve our services, website, and customer experience;
• to comply with legal obligations, including accounting and tax requirements;
• to prevent fraud, misuse, and unauthorized access;
• to send marketing communications where permitted by law and, where required, with your consent.

4. Legal Basis for Processing

We process personal data only where we have a valid legal basis, which may include:

• Performance of a contract: when processing is necessary to provide requested services, manage bookings, or fulfill agreements with you.
• Legal obligation: when processing is required to comply with applicable laws, such as accounting, tax, and record-keeping obligations.
• Legitimate interests: when processing is necessary for our legitimate business interests, such as customer administration, service improvement, fraud prevention, and limited direct marketing, provided that your interests and fundamental rights do not override those interests.
• Consent: where you have given explicit consent, for example for certain marketing activities or cookie-based tracking where required.

5. Data Sharing and Third Parties

We may share personal data with trusted third parties only when necessary and appropriate for the purposes described in this policy. These may include:

• IT and hosting providers;
• email, communication, and customer management service providers;
• accountants, auditors, and legal advisors;
• payment service providers and banks;
• subcontractors or partners involved in delivering gardening services;
• public authorities, where required by law.

We require third parties to handle personal data securely and in accordance with applicable data protection laws. We do not sell personal data.

6. Data Transfer to Third Countries

In some cases, personal data may be transferred to or accessed from countries outside the European Economic Area (EEA). If such transfers occur, we will ensure that appropriate safeguards are in place, such as:

• an adequacy decision by the European Commission;
• standard contractual clauses approved by the European Commission;
• additional technical and organizational safeguards where necessary.

You may contact us for further information about any international data transfers and the safeguards used.

7. Storage Duration

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

• Customer and service records: retained for the duration of the customer relationship and for a reasonable period thereafter.
• Accounting and tax records: retained for the period required by applicable law.
• Marketing data: retained until you withdraw consent or object, or until it is no longer needed.
• Communication records: retained as long as needed to handle your inquiry and for follow-up, dispute resolution, or legal compliance.

When personal data is no longer needed, we will delete, anonymize, or securely archive it in accordance with applicable law and our retention practices.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Right of access: to obtain confirmation of whether we process your personal data and to receive a copy of that data.
• Right to rectification: to request correction of inaccurate or incomplete personal data.
• Right to erasure: to request deletion of personal data in certain circumstances.
• Right to restriction: to request limitation of processing in certain circumstances.
• Right to data portability: to receive personal data you have provided to us in a structured, commonly used, machine-readable format, where applicable.
• Right to object: to object to processing based on legitimate interests and to object at any time to direct marketing.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within the time limits required by applicable law.

9. Withdrawal of Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, we may no longer be able to provide certain optional services or communications, such as specific marketing messages or cookie-based features, where consent is required.

10. Right to Complain

If you believe that our processing of your personal data does not comply with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.

In Denmark, the relevant authority is:

Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
Denmark

We encourage you to contact us first so that we may try to resolve your concerns directly.

11. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and regular review of our security practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.

12. Contact Information

If you have any questions about this Privacy Policy or our processing of personal data, or if you wish to exercise your rights, please contact us:

Nordisk Havepleje ApS
Østerbrogade 62, 2100 København Ø, Denmark
Email: [email protected]
Phone: +45 32 18 74 96

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other operational reasons. The updated version will be published when applicable.

We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data. Continued use of our services after changes have been published may indicate your acceptance of the updated policy, to the extent permitted by law.